June Business Tip

How To Answer Your Phone

Presented by Zac Hall, Minuteman Press

Your marketing efforts paid off. Your phone rang. Now make your register ring.

  • With a smile on your face, identify your company and yourself.
  • Get the name of the caller, their company, and their phone #
    • Write it in a notebook, not on a scrap of paper.
  • Listen carefully to what they’re asking.
  • Instill confidence with your response.
  • Make the process easy & don’t overwhelm them with too many detailed questions.
  • Talk about similar jobs you have done for others.
  • Mention your location and business hours.
  • Attempt to set an appointment with them at your location or theirs.
  • Politely find out where they heard about you.

Now, don’t be late for the appointment you just set .